Terms & Conditions

Terms and Conditions

TallerHeels.com operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 7 days in accordance with the following guidelines:-

1.       Please advise us by email to sales@tallerheels.com within 7 working days of delivery that you wish to make a return and quote your order number.

2.       We will send you details of your returns number and the correct address to use.

3.       Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be refunded. The item should be sent in such a condition that it can be sellable in the same state (including boxing packaging) that you received it.

4.       When the goods are received you will be credited with the cost of the item returned, minus a return administration fee equal to 20% of the total order price.

5.       Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You may also be charged shipping for the replacement item at the decision of TallerHeels. 

6.      If you are returning goods from outside Europe, ensure that you mark the parcel clearly as a 'Returned Item'. We are not responsbile for any customs charges owed and goods that we are unable to receive due to customs charges being owed will be returned to the customer by the postal service.

7.      If you fail to sign for the item or do not collect the item (in the case that it requires a a signature or will not fit in your letter box) then you will be required to make further payment for another delivery and no refund can be given for the goods in these circumstances.

8.      Any gel insoles are not refundable or exchangeable.

9.      You must contact us regarding any missing order/delivery within 45 days of your order date, otherwise we will not be able to compensate for the missing order either by a replacement or refund.


Contract For Sale


All products on this website are to be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Wenleys Ltd on behalf of TallerHeels may accept or decline in its absolute discretion without having to give reason. No contract will be formed until full payment has been approved and received by TallerHeels.com 


If the buyer wishes to return any item, the above returns terms and conditions apply. An order can only cancelled before goods shipped out. Please contact us as soon as possible after placing your order if you wish to cancel. We do not accept cancellations after an item has been shipped. If we are unable to perform our part of the contract due to failures by our delivery company, we will, for the puporses of Regulation 19 of The Consumer Protection (Distance Selling) Regulations 2000 : Regulation 19(7), endeavor to send a replacement item. 

Any contract or agreements formed between yourself and Wenleys Ltd on behalf of TallerHeels shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

No communication by any representative of TallerHeels will operate as a variation to these terms and conditions. Email shall not be considered as ‘written’ communication.


TallerHeels endeavor to keep all product details as accurate as possible and reasonable errors may be present. However these details do not form part of any contract.
All our shipping prices are estimated by TallerHeels.com. Although accuracy is a high priority we cannot guarantee an exact cost of shipping by our shipping agents. Therefore upon an order, the customer is contracted to pay the shipping price regardless of its accuracy or not. No refund can be given for any difference in actual and estimated postage cost.

If an incorrect/incomplete address is supplied to us for delivery and unless we are informed before of this fact before dispatchment of the goods, it is the customers responsibility if the product is lost. In such circumtances a refund will not be given for any lost products.

Company Details

TallerHeels.com is an integral part of Wenleys Ltd, a registered British company.

Name & Registered Office:


The Cottage, Vicarage Lane, 

DN20 9LX


Company No. 06317841 - Registered in England


TallerHeels.com and Lifties are trademarks. Any person attempting to copy or sell under these brand names will be subject to legal proceedings being issued against them. This applies to domestic and international parties.

Copyright © 2005-2012 Wenleys Ltd. All Rights Reserved.

All rights, including copyright, in the content of this website are the intellectual property of Taller Heels and Dongfang Ltd (the registered company name of TallerHeels. 

Under no circumstanced are you permitted to copy, download, modify in any way the content or images contained within this website, without the prior written consent of Taller Heels or Dongfang Ltd

Any person following the information on this website does so entirely at his or her own risk. No person is to be held responsible for the use / misuse of this information. Everyone should take professional medical advice, unique to them from their personal doctor before attempting any advice on this site. Any adivce is as a guide only.

Never disregard or ignore professional medical advice because of something you have read on this site.

The terms listed above do not affect your statutory rights.
Memory usage: real: 34078720, emalloc: 33537016
Code ProfilerTimeCntEmallocRealMem